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MASTER THESIS
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Study of Quality Assurance organization in healthcare companies.

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Fontaine, Marimay ULiège
Promotor(s) : Pichault, François ULiège
Date of defense : 6-Jun-2016/25-Jun-2016 • Permalink : http://hdl.handle.net/2268.2/1337
Details
Title : Study of Quality Assurance organization in healthcare companies.
Translated title : [fr] Etude de l'organisation de l'Assurance Qualité dans des entreprises du domaine de la santé
Author : Fontaine, Marimay ULiège
Date of defense  : 6-Jun-2016/25-Jun-2016
Advisor(s) : Pichault, François ULiège
Committee's member(s) : Pirnay, Fabrice ULiège
Robert, Jocelyne ULiège
Language : English
Number of pages : 100
Keywords : [en] Total Quality Management
[en] Quality Management System
[en] Quality Assurance
[en] ISO 9000
[en] Healthcare
[en] Organization Management
Discipline(s) : Business & economic sciences > General management & organizational theory
Target public : Researchers
Professionals of domain
Student
Institution(s) : Université de Liège, Liège, Belgique
Degree: Master en sciences de gestion, à finalité spécialisée en management général
Faculty: Master thesis of the HEC-Ecole de gestion de l'Université de Liège

Abstract

[en] Quality Assurance is a usual concept in the world of business. All the studies performed on this subject emphasize the added-value of implementing a Quality Management System in a company. However, the real added-value that it brings to business is questioned when the Quality Management System has been put in place to obtain a certificate as a first objective.
The aim of this study is to answer the following basic question “How to organize Quality Assurance in a healthcare company to bring real value to the business?” in order to help a company which previously approached Quality Assurance mainly for compliance purpose.
To do so, a review of the literature was performed and three quality managers of companies working in the healthcare domain were interviewed in order to identify the main success keys to succeed in the approach of Quality Assurance at organizational aspect.
The outputs of the three interviews were cross-analyzed in parallel with the literature review to emphasis the main key elements of a Quality Assurance organization to succeed in the implementation of valuable Quality Management System.
As a result, 14 success keys were identified. For example: choose QA team members naturally devoted to quality as an added-value for the business, find the good balance between controlling and supporting, empower all the employees regarding quality, obtain management commitment and continuous support, define quality strategy and objectives aligned with the strategy of the company, evolve from the notion of departments to the notion of process to avoid working in silos and create a user friendly GUI for all employees to represent the cartography of the QMS.
The Quality Assurance approach is challenging and never-ending journey. These 14 success keys could help in organizing the Quality Assurance in order to bring real added value to the business. It is not a magic bullet but just a basis for reflection.


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Author

  • Fontaine, Marimay ULiège Université de Liège > Master sc. gestion, fin. spéc. manag. gén (H.D.) (ex 2e ma.)

Promotor(s)

Committee's member(s)

  • Pirnay, Fabrice ULiège Université de Liège - ULg > HEC-Ecole de gestion de l'ULg : UER > Gestion internationale - Entrepreneuriat
    ORBi View his publications on ORBi
  • Robert, Jocelyne ULiège Université de Liège - ULg > HEC-Ecole de gestion de l'ULg : UER > Management des organisations et leadership
    ORBi View his publications on ORBi
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  • Total number of downloads 8










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