Création d'un poste de réception centralisée des flux entrants du Centre hospitalier régional de Huy - Analyse théorique et proposition d'organisation

Abstract

This present thesis is written in order to obtain the Master Degree in Supply Chain Management and Business Analytics of HEC Management School of the University of Liège. It consists of a yearly project involving a detailed analysis of a management issue identified in a company, statements of recommendations and possibly an implementation of these last ones. In our case, the institution studied is the public hospital of Huy, namely Centre Hospitalier Régional de Huy. Generally speaking, an hospital needs various material flows to run all its caring and other activities. These flows should be efficiently managed and any good must always be delivered at the right place, at the right time and at the right cost in order to provide outstanding quality health care to each patient. The hospital of Huy would like to improve one process of its flow logistics which is currently problematic: the reception of incoming material flows. This management issue is analysed by developing four chapters. Firstly, we review the particularities of the health domain, the public sector and especially the hospital, its origins, its characteristics and its logistic aspect. Secondly, we describe all the different material flows needed and the traditional process of goods reception in order to understand and explain precisely the situation and the current management issue of the hospital of Huy. Thirdly, three other hospitals of the Walloon Region are benchmarked in order to know their current practices with regards to this step of the supply chain. Finally, after this broad analysis, we formulate one main recommendation to try to solve the problem: setting up a workplace to centralize reception of incoming material flows. All the implying aspects such as the new activities to manage, the processes to respect, the human resources to employ and to train, the infrastructures to adapt and the technological resources to develop are deeply explained as well. This thesis is a contribution for logistics improvement of the hospital of Huy: it provides its managers with an in-depth transversal organizational analysis and practical recommendations that should be implemented in the future to improve the management of incoming material flows.